Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Customers will be responsible for providing the return shipping of undamaged and correctly-printed items, along with a 10% restocking fee. Returns are not available for final sale items described as non-returnable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please use the provided size charts correctly to avoid the need to return items for misjudgement of size. Returns requests based solely on consumers' incorrect size choices cannot be guaranteed.
To start a return of a damaged and/or misprinted product, you can contact us at colleen@inventusart.com. Items which arrive damaged or misprinted will be handled and returned differently than other returns for dissatisfaction. The address for return shipping of damaged or misprinted items will vary depending on the locations of the manufacturers of each item. In these cases, we will send you the return address after your return request has been approved. Pictures of damage and/or defect may be required at our discretion to determine return eligibility.
To start a return of an undamaged and correctly-printed product, you can contact us at colleen@inventusart.com. Please note that returns of this nature will need to be sent to the following address: Inventus Art LLC, PO Box 114, Fennimore, WI 53809, USA
Inventus Art LLC has sole discretion to make the decision whether or not to accept and/or approve any returns or refunds. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at colleen@inventusart.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. Returns of stickers and unframed, unmatted art prints on paper will also not be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at colleen@inventusart.com.